About the Role
We are pursuing IT Help Desk (End User Engineer) professionals who are looking to elevate their career. This role will provide the opportunity to get hands on experience with the latest bleeding edge technologies. Arkonski provides potential for upward mobility in the fields of security, networking, network security, virtualization, and consulting.
Our Help Desk is viewed as a grooming team for these verticals. Our clients work with Private Equity firms who live in the world of mergers and acquisitions. We are part of a team that supports the migration from on-prem to cloud or cloud to cloud migrations. This involves routinely rebuilding the physical and virtual infrastructure related to the IT needs of the companies that have been acquired or are being merged together.
The ideal candidate will have a strong desire to pursue a career in IT. Our Help Desk professionals are expected to provide high quality end user support with a strong background in PC support (windows/Mac) and proven experience with Microsoft Office 365 & Azure support. Must possess above average customer service, organizational, excellent English verbal, and written skills.
Arkonski does not accept unsolicited resumes from staffing agencies, search firms or any third parties.
Provides world class customer service with a focus on setting a positive and supportive tone with end users.
Reacts and responds to tickets and alerts to ensure maximum possible service availability and performance.
Provides Level 1 and 2 support for incidents (problem/issues) or service requests related to hardware, software, mobile devices and network connectivity.
Records ticket and status information in a timely / accurate fashion
Troubleshoots and resolves incidents and/or escalates as required with support vendors and Arkonski senior support engineers.
Facilitates resolution of tickets/service requests while meeting or exceeding defined service level expectations
Contributes and maintains accurate documentation to provide consistent solutions.
Assists level 2 systems and network security teams with tasks as server builds, firewall policy updates and system backups.
Completes assigned administrative projects (i.e. testing and other project related tasks)
Other duties as assigned.
Exceptional verbal and written English communication is a critical requirement.
A desire to pursue a long-term career in IT, and a strong customer service background.
Preference for one to two years of experience in a Help Desk related role.
Excellent teamwork, communications, and interpersonal skills.
Active Directory knowledge - fundamentals.
Professional telephone demeanor with strong customer service skills and attention to detail.
Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction.
Hardware and software support for both desktop/laptop computers and printers.
Follows company standard hardware and software configurations.
MS Office (Word, PowerPoint, Excel) skills is required.
ITIL knowledge or other IT certifications preferred.
Ability to be punctual and maintain a varied schedule from week to week including rotating off hours coverage (nights/weekends).
Familiarity with enterprise systems (server, backup, active directory) and network switches/firewalls a bonus but not required.
Responsibilities
The Tier II elements of the End User Engineer role require proficiency in PowerShell and command line. Our tier 2 engineers are expected to have the ability to create or modify scripts.
About the Company
ARKONSKI is a staffing firm that works with a ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and transformation services for the Mergers and Acquisitions market. Our client was recently recognized as one of the 100 best places to work in IT, highlighting our competitive advantage of empowering thought leaders and providing cutting-edge solutions for the fast-paced industry of Private Equity.